SHIPPING & RETURNS
Shipping Policy
Domestic shipments are entrusted to Swiss Post via "A" shipping.
International shipments are entrusted to a private courier company.
Madeby.chiara will send a confirmation email once the shipment is completed with the tracking code, if provided, for both domestic and international shipments.
Madeby.chiara disclaims any responsibility for shipping since the products are entrusted to the postal service or a courier. In case of loss and/or damage during a shipment, madeby.chiara assumes no responsibility.
Return & Substitution Policy
For all purchases of madeby.chiara products made on www.madebychiara.ch, madeby.chiara grants a right of return or substitution in the event that the size is unsuitable or the product is simply not to the customer's taste. "Custom" products cannot be returned or substituted as they are custom made for the specific customer.
For all purchases of madeby.chiara products made on www.madebychiara.ch, madeby.chiara grants an optional right of return or substitution equal in total to 30 days from receipt of confirmation of shipment of the goods by email. After that, you may withdraw from the contract by simply returning the goods to us no later than 30 days from the receipt of the confirmation of the shipment of the goods by email(beginning of the deadline on the day of receipt of the confirmation email).
To make a return or a substitution you must send an email to info.madebychiara@gmail.com, forwarding the confirmation of the shipment of the order.
Shipping costs are the responsibility of the customer.
The goods must be returned in the original packaging with the tag intact and still attached to the garment, the products must not be damaged in any way. If these conditions are not met, the return or substitution of the goods can be refused.
The right of return or substitution does not exist in case of purchase of gift cards.
We will proceed to refund in case of return or to ship the substitute item in case of substitution only when we receive the product in the same condition as the sale. These operations could take up to 20 days after madeby.chiara receives the product.
Refunds will be made to the payment method entered at the time of the purchase. If you used a gift card for your purchase, we will credit the corresponding amount to promotional voucher.
Refunds will take up to 20 days.